How do I know if I'm logged in?
For NGI site access, always make sure you are logged in. The login box is found at the top right-hand corner of every page on our website.
If you are logged in, you will see "Welcome, (Your Name Here)".
If you are not logged in, you will see "Log In".
How do I change my password?
If you are logged in and want to change your password, go to the top right-hand corner menu and click on the “Welcome, (Your Name Here)" link to jump inside your NGI account settings. From there, find "Change My Password" at left and follow the steps on-screen to change your password.
If you are not logged in and do not know your password you can click here to reset it.
How do I get NGI pricing data and news?
Natural Gas Intelligence is a subscription service. If you are interested in receiving NGI natural gas and LNG pricing indexes, data and news, or need additional information, please contact sales@naturalgasintel.com.
How does NGI’s price index methodology compare to others in the market?
Natural Gas Intelligence is one of only two price reporting agencies that has access to Intercontinental Exchange (ICE) trade data, which supports a robust and market-driven price index. NGI uses transactions from ICE along with reported prices to arrive at its daily, weekly and bidweek price indexes. Find out more about NGI’s price index methodology here.
On which days does NGI publish prices?
NGI publishes daily, weekly and monthly (Bidweek) pricing data, as well as forward curves. To find out specifics, our Publishing Calendar can be found here.
In what forms can I access NGI content?
NGI content is delivered via e-newsletters and the NGI website. Additionally, most NGI content is available in PDF for read-only use. For data consumption, NGI provides web, API delivery, and Excel Addin tools, as well as third-party Delivery Platform Partners. For more information, contact sales@naturalgasintel.com.
Why does it matter that NGI has Intercontinental Exchange (ICE) trade data?
NGI is one of only two price reporting agencies that include ICE transactions to determine its natural gas indexes. ICE is an electronic trading platform where the bulk of physical and financial natural gas trades are done for North America. By incorporating ICE trade data with NGI-reported company trades, NGI is able to provide more representative and transparent pricing data. Find out more about NGI’s price index methodology here.
How do I obtain an API key and / or an Excel Token?
Simply email your account manager and request one! If you're unsure who your account manager is, please email your request directly to sales@naturalgasintel.com and it will be routed correctly.
What are NGI's business hours?
NGI's live chat, phone lines, account managers and support staff are generally available 9 AM - 5 PM EST, Monday through Friday. Any inquiries made after these hours will be handled the next business day in the order they were received.